Policies

Dwellore

Policies

HELLO + WELCOME! 

Dwellore is run by me, Lauren Gonsalves, where each item is designed, printed, carved, made and finished by myself with organic and eco-sustainable practices in mind. I handle all the orders from my studio, where I make, package and ship from Portland, Oregon. Please note that due to the handmade nature of many items in the shop some variation is to be expected. 


PAYMENT
Payment is made at the time of purchase using direct checkout or PayPal. 


SHIPPING
 
Packages are shipped USPS first class or priority with tracking for domestic orders. I am not responsible for damaged or lost packages. Once your order goes to the post, it is not in my hands anymore. 

Please allow 1-6 weeks to process and ship your order, depending on the item. It will most likely not take this long, but I am a one-women operation as well as a working artist and sometimes things get real busy!

INTERNATIONAL BUYERS
Tracking cannot be provided at this time. Buyers are responsible for possible customs/duty fees that may be imposed on your order.


REFUNDS + EXCHANGES 
At the moment I do not have the capacity to handle returns or exchanges. Unless you have purchased something accidentally, or your order arrived incorrect or damaged NOT by the USPS/travel, then contact me and I'll see what I can do. 

All sales are final.

I am not responsible for damages or losses after your order has been shipped.  


ADDITIONAL POLICIES
If you are interested in buying wholesale, custom work, or want to work together, please contact email at: dwellore [!at] gmail.com